Privacy Policy

Introduction

Sendrover ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email marketing platform.

Information We Collect

Account Information

• Names, email addresses, and contact details when you register
• Business information and profile details
• Login records and account activity

Template & API Data

• Email templates you create
• API integration configurations
• API request logs and usage statistics
• Email sending activity logs

Payment Information

• For premium plan subscribers (processed securely through our payment processors)
• We do not store complete payment card details on our servers

Usage Data

• Information on how you use our platform
• Features used and actions taken
• Technical data such as browser type, IP address, and device information

How We Use Your Information

• To provide and maintain our email template and sending services
• To process and store your template and API data
• To provide customer support and respond to your requests
• To improve our platform and develop new features
• To process payments for premium subscriptions
• To send transactional emails and service notifications
• To analyze usage patterns and optimize our service

Your Role as Data Controller

• When you use our API to send emails to recipients, you act as the data controller
• You are responsible for obtaining proper consent from your email recipients
• You must comply with applicable data protection laws when sending emails
• We act as a data processor for the data you process through our service

Data Storage and Security

We implement appropriate technical and organizational security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and subscriber data.

Your Rights

You can access, update, or delete your personal information directly through your Sendrover dashboard. You have the right to:

• Access your personal data
• Correct inaccurate data
• Export your data
• Delete your account and associated data
• Request limitation of processing of your data

Data Export

You can export your subscriber lists, campaign data, and templates at any time through the platform's export functionality.

Data Sharing

We do not sell your personal information or subscriber data. We may share data with:

• Third-party service providers who assist us in operating our platform
• Email delivery and analytics providers that help send and track campaigns
• Payment processors for subscription billing

All third parties are subject to confidentiality agreements and are restricted from using your data for any purpose other than providing services to us.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

API Usage

Our platform logs API requests and usage statistics to maintain service quality and security. This data is used for troubleshooting, monitoring performance, and billing purposes.

Data Retention

• Your templates and configuration data are retained for as long as you maintain an active account
• After account deletion, your data will be permanently removed from our active systems within 30 days
• We may retain certain information as required by law or for legitimate business purposes

Cookies

Please see our Cookie Policy for information about how we use cookies.

Changes to This Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated modification date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: privacy@sendrover.com
• Address: WeWork Prestige Club, Ground floor, 26 Laskar, Hosur Rd, Chikku Lakshmaiah Layout, Adugodi, Bengaluru, Karnataka 560029