Refund Policy

Overview

This Refund Policy outlines the guidelines and procedures for requesting refunds for Sendrover subscription services.

Free Plan

Our free plan is available at no cost, thus no refunds apply.

Paid Subscriptions

No Automatic Refunds

• Paid subscriptions are non-refundable for the current billing period
• No partial refunds are provided for unused time in a billing period
• We do not provide automatic refunds for subscription cancellations

Requesting a Refund

If you believe you are entitled to a refund due to:

• Technical issues that severely impacted service availability (more than 24 hours of downtime)
• Erroneous charges or duplicate billing
• Other exceptional circumstances

You may request a refund by:

1. Logging in to your account
2. Navigating to "Billing" > "Billing History"
3. Selecting the relevant transaction
4. Clicking "Request Refund" and providing details

Alternatively, you can email support@sendrover.com with your refund request.

Refund Consideration

Refund requests are evaluated on a case-by-case basis. We may consider:

• The nature and duration of any service disruption
• The specific circumstances of the request
• Your subscription and usage history

Processing Time

If approved, refunds will be processed within 7-14 business days, depending on your payment method.

API Usage Credits

• Unused API credits do not qualify for refunds
• API credits are non-transferable between accounts
• Unused credits expire according to the terms specified in your plan

Subscription Changes

• When upgrading, you will be charged the prorated difference for the remainder of your billing cycle
• When downgrading, changes take effect at the end of your current billing cycle with no partial refunds

Annual Subscriptions

For annual subscriptions that are canceled before the end of the billing year:

• Refunds may be provided on a prorated basis for the unused portion
• An administration fee may be deducted from the refund amount
• Refund eligibility is determined on a case-by-case basis

Questions

If you have any questions about our refund policy, please contact us at help@sendrover.com.